Terms and Conditions of Sale

1. Overview Welcome to All Incense (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of incense products from our Australian e-commerce shop. By accessing or purchasing from our website, you agree to be bound by these Terms.

2. Product Information and Availability We make every effort to display accurate product information, including descriptions, pricing, and availability. However, we reserve the right to correct errors, inaccuracies, or omissions, and to modify or update product information at any time without prior notice.

3. Ordering and Payment

  • 3.1. Order Acceptance: All orders are subject to acceptance. We reserve the right to cancel any order for any reason, including errors in product information, limitations in stock, or issues related to payment.

  • 3.2. Payment: All payments must be made in full at the time of purchase. We accept payments via major credit cards, debit cards, and other payment methods as listed at checkout. Prices are in Australian Dollars (AUD) and include GST where applicable.

  • 3.3. Payment Security: We use third-party services to process payments. By using our payment services, you agree to the processing of your payment information by these third-party providers as described in their privacy policies.

4. Shipping and Delivery

  • 4.1. Delivery Locations: We currently deliver within Australia only. (??)

  • 4.2. Delivery Times: Estimated delivery times are provided in our Shipping Policy. While we strive to meet these timelines, we cannot guarantee delivery within the estimated timeframe due to potential shipping or postal delays.

  • 4.3. Shipping Costs: Shipping costs are calculated and provided at checkout. Additional fees may apply for deliveries to remote areas.

  • 4.4. Lost or Damaged Products: We are not responsible for products lost or damaged in transit, but please contact us, and we will work with our carrier to resolve the issue.

5. Returns and Refunds

  • 5.1. Change of Mind: We do not accept returns or provide refunds for change-of-mind purchases.

  • 5.2. Faulty or Incorrect Products: If you receive a faulty or incorrect item, please contact us within 14 days of receipt. We may request photo evidence of the fault and will assess eligibility for a replacement or refund based on the information provided.

  • 5.3. Refund Process: Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your statement.

6. Use of Products Our incense products are designed for recreational and home use only. Please follow all safety instructions provided. We are not liable for any misuse of products or any injury or harm resulting from misuse.

7. Intellectual Property All content on our website, including text, images, graphics, and designs, is the intellectual property of [Your Business Name] and protected under Australian and international copyright laws. Unauthorized use or reproduction of our content is strictly prohibited.

8. Limitation of Liability To the fullest extent permitted by Australian law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use or inability to use our products or services, including but not limited to damages for loss of profits, use, data, or other intangible losses.

9. Privacy Policy We are committed to protecting your privacy. Please refer to our Privacy Policy [link] to understand how we collect, use, and disclose your information.

10. Changes to Terms and Conditions We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website. By continuing to use our website and services, you agree to be bound by any updated Terms.

11. Contact Information If you have any questions or concerns about these Terms, please contact us at:

All Incense
allincenseflower@gmail.com

12. Governing Law These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising out of or related to these Terms shall be resolved in the jurisdiction of the relevant Australian courts.

Thank you for choosing All Incense for your incense needs!