Privacy policy

1. Introduction All Incense ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, make a purchase, or otherwise interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect We may collect the following types of information:

  • 2.1. Personal Information: When you make a purchase, contact us, or create an account, we collect personal information, including your name, email address, billing and shipping address, phone number, and payment information (which is not stored).

  • 2.2. Usage Information: We collect information about how you interact with our website, such as IP address, browser type, browsing history, and pages visited. This helps us improve the site and enhance your experience.

  • 2.3. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to personalise your experience, analyse website performance, and deliver relevant advertising. You can adjust your browser settings to refuse cookies, although this may limit certain functionalities.

3. How We Use Your Information We use the information we collect for various purposes, including:

  • 3.1. Processing Orders: To process and fulfil your orders, including sending order confirmations, shipping updates, and responding to inquiries.

  • 3.2. Improving Our Services: To enhance our website, products, and services based on customer feedback and usage patterns.

  • 3.3. Marketing and Promotions: To send promotional emails and updates about our products, special offers, and discounts, if you have consented to receive such communications.

  • 3.4. Legal Compliance: To comply with applicable Australian laws, regulations, and contractual obligations.

4. Information Sharing and Disclosure We respect your privacy and do not sell or rent your personal information. We may share your information in the following cases:

  • 4.1. Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping partners) who assist us in operating our business and delivering services to you.

  • 4.2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

  • 4.3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. You will be notified of any such changes and given an opportunity to opt out.

5. Data Security We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices Under Australian privacy laws, you have certain rights regarding your personal information, including:

  • 6.1. Access and Correction: You have the right to access and correct any personal information we hold about you. Please contact us if you would like to review or update your information.

  • 6.2. Marketing Preferences: You may unsubscribe from our marketing communications at any time by following the instructions in the email or contacting us directly.

  • 6.3. Cookie Management: Most web browsers allow you to control cookies through their settings. You may choose to refuse cookies; however, this may impact your experience on our site.

7. Third-Party Links Our website may contain links to third-party websites. This Privacy Policy does not cover the practices of these external sites, and we encourage you to review the privacy policies of any websites you visit.

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

All Incense
allincenseflower@gmail.com

10. Governing Law This Privacy Policy is governed by Australian privacy laws, including the Privacy Act 1988. Any disputes arising from this policy shall be resolved in accordance with Australian law.

Thank you for trusting us with your personal information. We are committed to safeguarding your privacy.